Responsibilities

• Daily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service Team
• Keep internal and external information up-to-date in a fast-paced environment
• Work closely with the team to write and disseminate critical information about brand updates
• Complete brand-specific training and be prepared to identify and flag Adverse Events across assigned communities
• Reply to member comments in assigned discussion forums to foster a sense of community and encourage conversation; this individual will not be the point of contact for responding to individual customer complaints/inquiries, but will cluster them into trends for the team to understand
• Contribute ideas for the overall growth and health of both individual communities
• Responsible for Discord on-platform events such as AMAs, and other activities to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture on Discord.
• Work closely with social and content teams to produce exclusive content and create a diverse creative community.

Qualifications

• Entrepreneurial mindset
• Experience using Discord Server
• Excellent, accurate written and verbal communication skills
• Ability to use social media tools to glean trends, statistics, and insights
• Professionally represent the Company's core values and mission when interacting with external parties
• Strong work ethic, and ability to work closely with, and collaborate effectively with other teams
• A global mindset: someone who has either worked internationally or had experience managing a large regional community
• Prior customer service experience beneficial
• Self-motivated and independent
• Ability to adapt to and learn new community-related software
• Extremely organized and able to juggle multiple tasks
• Team player
• Regular, consistent and punctual attendance.
• Able to work nights or weekends/variable schedule when necessary

This is a fantastic opportunity to join a growing agency based in Halifax.

The company offers a competitive annual salary, employer paid premiums for Head and Dental benefits, RRSP contributions, wellness allowance and much more!

If this sounds like the ideal position for you then apply today!

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